FAQ

Payments

• What type of payments do we accept?
• When is payment processed?

General

• Do you have a Physical Store or Service Center?
• Can I self-pickup?
• Are your monitor arms RoHS compliant?
• Where is PRISM+ from?

Delivery

• Can I request for a specific time for delivery with the courier?
• Can the driver call me prior delivery?
• What is the standard delivery timeline of my order?
• I entered the wrong name/delivery address in my order, how can I rectify it?

Order

• Do you provide Invoice or Official Receipt?
• Has my order been made successful?
• Can I make a purchase over the phone?
• How can I change or cancel my order?

Warranty

• What is our Return and Refund Policy?
• Does PRISM+ Warranty Cover Cracked Screens or Physical Damage?
• What do I do if I face an issue with my unit ?
• Do I need to register to get a PRISM+ warranty?